Terms of service

Rocky Bins is an owner-operated dumpster rental, junk removal, and moving-equipment rental business based in Rocky Mountain House, Alberta. These terms cover work we do for you in Rocky Mountain House, Clearwater County, and the surrounding area.

When you book a bin, junk removal, a super sack, or equipment, you are hiring Rocky Bins. A booking is confirmed when we reply by text or email and agree on a time.

Prices on this website are in Canadian dollars. GST is extra. The $78 fuel surcharge applies to bin drops and pickups in Clearwater County, except super sacks.

The estimator and any total on the booking form are estimates. The invoice is based on the service we actually provide, the scale ticket, extra days, overage, stairs, and anything we agree to add.

If a job is bigger, heavier, or different than booked, we will tell you before we keep going, unless the extra is only weight overage from the scale.

We drop the bin, you fill it, we haul it. Included days and included weight are those listed for the size you booked. Extra days are $35 for a 15-yard and $40 for a 20-yard. Overage is $0.14 per kilogram over the included weight.

The 15-yard has a 3-day rate and a 5-day rate. Keeping it past the days you booked is billed as extra days, not as a new rental, unless we agree otherwise.

Super sacks include delivery, seven days, and pickup at the listed flat price.

You need to show us where to put it and make sure we can get in and out with the truck. Driveways, gates, overhead wires, soft ground, snow, and parked vehicles are your responsibility to clear.

On your own driveway or acreage, a permit is usually not needed. If the bin has to sit on a public street, the town may want a permit. You are responsible for that permit unless we agree in writing to handle it.

If we arrive and cannot drop safely, we will contact you. A wasted trip may be billed if access was not ready after we confirmed the time.

Household junk, renovation and demo debris, yard waste, furniture, and most cleanout material are fine. You are responsible for what goes in the bin.

Do not put in hazardous or banned items, including paint, oil, solvents, batteries, tires, propane tanks, asbestos, and anything a landfill will not take. If you are unsure, ask before you load.

If banned items are in the load, we can refuse pickup, unload, or bill extra disposal, extra trips, and landfill fees. Those costs are yours.

Do not fill above the top rail or load so the bin is unsafe to move. We can refuse a pickup until it is safe. An extra trip is billed if we have to come back.

We take the load to disposal to be weighed. The scale ticket is on the invoice. Overage is billed at $0.14 per kilogram over the included weight for that bin or junk load.

On junk jobs, you point and we take it away. Volume prices (Small, Medium, Large, Full) include loading, disposal, and 1,000 kg. Overage is $0.14 per kilogram. The minimum is $279.

Per-item prices are all-in for a ground-level pickup of that item, plus GST. Labour, loading, disposal, and eco fees are included as listed. Stairs are $25 per flight. The per-item minimum is $69.

You confirm the items are yours to throw out, or that you have the right to have them removed. We are not responsible for items we haul that someone later wants back, once they have left the property.

Junk removal is typically paid debit at the door.

Dollies, blankets, straps, ramps, and moving kits are a separate rental. You do not need a bin to rent them. Return them on time and in usable condition. Lost or broken gear is billed at replacement cost.

Bin rentals are typically paid by e-transfer. Junk removal is typically debit at the door. We will confirm the method when we book. Invoices go by text and email.

Payment is due as agreed when we book, and no later than pickup unless we say otherwise. Unpaid extra days, overage, or disposal fees remain due after the job.

Text or call as soon as you can if you need to change the day or cancel. If we have not left yet, we will usually cancel at no charge.

If we are already on the way, or the bin is already dropped, the drop and any days used still apply. We do not bill a separate cancellation penalty beyond that unless we have agreed something different in writing.

We take care with the truck and the bin. Driveways, lawns, and gravel can still mark, settle, or crack — especially on soft ground, in thaw, or if a bin sits loaded for a long time.

We are not responsible for surface marks, ruts, or cracks from a drop you directed, from a bin left in place, or from an overloaded bin. Tell us before we drop if a surface is new, heated, or needs extra care. We may recommend plywood, a different spot, or to wait for firmer ground.

Tell us right away if there is a problem with a drop, a pickup, or a bill. We will look at the scale ticket, the booking, and what happened on site.

Our responsibility is limited to the amount you paid for that job, except where Alberta law does not allow a limit — including for death, bodily injury, or our own fraud or wilful misconduct.

We are not responsible for lost time, lost rent, delayed projects, or other indirect loss. We are not responsible for hidden hazardous material you did not tell us about.

We may photograph a job for our records or website. If you do not want a photo used, say so when we book or on site and we will keep it off the site.

Website content, prices, and photos are for information. We can update them. Using this site to send a booking request means you have read these terms.

We collect your name, phone, email, and drop address so we can book, find the property, invoice, and follow up. We do not sell that information. We keep it as long as we need it for the job, the invoice, and the law.

These terms are governed by the laws of Alberta and Canada. If a court finds one part unenforceable, the rest still applies. Rights you have under Alberta consumer law that cannot be waived still apply.

We can update these terms. The date at the top is the current version. A booking already confirmed stays on the terms that applied when we confirmed it, unless we both agree to a change.